Shipping policy

Supplier-direct shipping

Luks Inc coordinates supplier-direct fulfillment for JIT purchasing. Product availability, processing time, transit time and freight depend on the supplier, product and delivery address. We confirm availability and lead time before supplier release. Estimated delivery dates are not guarantees.

Freight and delivery charges

Direct-purchase shipping options appear at checkout. For bulk, drum, mixed-supplier, expedited or special-delivery requirements, request a confirmed quote before placing the order. Category-specific rates and details are published on our Shipping & Delivery page.

Mixed-category carts may require freight review because Shopify price-based shipping tiers use the total cart value. Freight is reviewed by supplier and category. We explain any proposed adjustment and obtain your approval before fulfillment; no additional freight charge is authorized merely by submitting a request.

An expedited or customer-carrier-account option shown with a $0 checkout amount does not mean free shipping. Expedited freight is quoted separately. Customer-account freight is billed under the confirmed carrier arrangement.

Receiving requirements

Provide an accurate delivery address, receiving hours, dock access and any liftgate, residential, limited-access, appointment or inside-delivery requirements. Additional services and delivery coverage are confirmed in the quote.

Drums and local delivery

Drum offers have a 200-drum minimum. Delivered pricing and applicable documentation are confirmed against the selected offer and ship-to address. Local delivery is available for eligible addresses and orders, subject to confirmed arrangements. Pickup is not available.

Tracking and assistance

Tracking is provided when available after supplier dispatch. Contact support@luksinc.com promptly about address changes, cancellations, delays or damage. Changes depend on supplier release status. Returns and refunds are governed by our Return and Refund Policy.